little or no evidence of documented processes to support effective delivery no strategies in place to address risk management or to improve operational processes a lack of leadership skills and abilities to meet the expectations of a small home support operation The Department of Health has withdrawn funding from the Richmond County Home Support Services Society and has contracted an alternative service provider to ensure Richmond County residents receive home support that is more responsive to their needs. The Guysborough County Home Support Agency has agreed to provide home support services in Richmond County, effective Dec. 8, for about eight months until a request for proposal can be issued for a permanent service provider. Home support services clients in Richmond County are being informed. The Department of Health and the Guysborough County Home Support Agency will work to ensure clients receive appropriate care during, and after, the transition. “We are taking this action to ensure the people of Richmond County, including the 165 home support service clients in that area, receive appropriate care,” said Health Minister Maureen MacDonald. “We made this decision because of the society’s failure to address deficiencies outlined in a December 2008 external audit and reiterated by a department audit in May 2009. The society had opportunities to address the deficiencies, but did not do so.” Deficiencies outlined in the audits include: The Nova Scotia Government Employees Union, which represents workers at both employers, and the Guysborough agency are working to ensure current staff at Richmond County Home Support are offered employment at the Guysborough Agency.