Hoteliers signon to protect guests

first_imgSource = e-Travel Blackboard: N.J Utilising the power of team work, up to 16 hoteliers are keen to combine forces to assist in the development of a new industry security framework that will safely handle travellers’ credit card data.With plans to kick off development during the first six months next year, the initiative put forth by the Hotel Technology Next Generation (HTNG) group will create a substitute system that will process a guest’s credit card information without loading any data onto the hotel’s system. Accor, Hilton Worldwide and Starwood are among the big names that have signed on to participate in the project that will increase credit card handling as well as reduce hotel costs.Currently a guest’s sensitive data flows across a company’s system until after departure and the final bill is processed.However, despite spending countless dollars on security, the accommodation Group has no control over third-party systems that may gain access to a guest’s information prior to arrival.“Every major hotel company is working to get as many of their systems as possible out of the scope of the Payment Card Industry Data Security Standards (PCI-DSS),” HTNG chief executive Douglas Rice said.  “Most of these companies have focused on solutions based on tokenization, and many have implemented them or are in the process of doing so.” According to HTNG tokenization is a process that sees credit card information stores in a secure location, operating by a hotel brand, a payment gateway or another third party and replaced by tokens.While the tokens work well to complete the transaction they do not prevent thieves from gaining access to the information. The new system unveiled late last month continue to utilise the token system with the addition of a new layer of security extended to unrelated parties that may be involved in the transaction including; travel agencies, global distribution systems, switches, channel management systems, central reservation systems, management companies, independent hotels, payment gateways and swipe devices.“The approach is intended to enable the tokenization of card data by the first system that touches the reservation,” Mr Rice said.  “The sensitive data will remain stored in a secure vault, and all of the other systems will simply pass along the token in place of the credit card.  “The hotel itself can then submit the token to its token provider or gateway to complete the card transaction.  “The card data itself need never touch a hotel system.”Other hotel Groups signed up the participate in development include; Delaware North CompaniesFairmont Raffles Hotels InternationalHyatt Hotels CorporationInterContinental Hotels GroupJumeirah GroupKempinski HotelsThe Marcus CorporationMandarin Oriental Hotel GroupMarriott InternationalMaybourne Hotel GroupMeliá Hotels InternationalOmni Hotels Taj Group of Hotelslast_img